We help retail and e-commerce businesses grow sales by at least 20%

Grow your sales by at least 20% with M4B’s combined Marketing and CRM service for retail. Put your customer at the heart of everything you do with a bespoke digital strategy and see increased success.
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Improving Customer Relationships and Growing Sales In Retail

  • Increase sales by at least 20%
  • Improve customer satisfaction
  • Save time with automation

A combined Marketing and CRM (customer relationship management) strategy for retail will put your customers at the heart of your business. It will allow you to get to know them better and use that information to your advantage.

Step 1 of 3

Our Retail Experience

At M4B, we have years of experience in the retail industry. From technology and gaming to fashion and interior design, we’ve worked with a wide range of retailers, all with individual needs that require a bespoke Salesforce and Marketing approach. However, there’s one thing that all of our retail clients have in common: the need for a digital strategy. 

It is perhaps obvious to state that the retail world has taken the brunt of society’s shift to an online world, but, it is true. Consumers are increasingly moving online and without a successful online presence any retailer, no matter their physical status, will sadly short in consumers’ eyes. 

That’s where M4B come in. Working with eCommerce retailers, we help maximise their marketing and customer relationship management by implementing Salesforce for retail and Pardot for retail. Offering world-leading technology, these systems bring your marketing to the standard it needs to be in order to succeed in the ever-competitive retail industry. 

We know that the proof is in the pudding when it comes to choosing a marketing provider. So, before we get into the detail of our marketing and Salesforce services for retail, take a look at the case study from our client AE Sewing to see the results for yourself. Or, if you’re a numbers person, check out AE Sewing’s stats below. 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Decrease In Cost Per Conversion
- 0 %
Increase In Conversions
+ 0 %
Increase In Conversion Rate
+ 0 %
Hours saved through smarter processes
+ 0
Increased In Click Through Rate
+ 0 %
Leads generated in 2019
+ 0

Making Your Business Customer-Centric

In order to be successful retailers must excel in:

    1. Attracting prospects
    2. Converting prospects into customers
    3. Retaining customers

Like everywhere, customers in the retail industry have changed, so how you handle them needs to change too. They now expect a service that is both intuitive and personalised to their needs as well as interactive and mobile friendly. In order to get the most out of your relationships and keep them coming back, you need to deliver this service to them. 

Retail is also becoming more competitive by the day. With more and more eCommerce retailers cropping up, you need a customer-focused, online strategy if you want to be up there with the best. 

We know that the retail industry is filled with diverse businesses with their own needs. This is why we offer a consultancy service to ensure the solution we provide is tailored to suit you and the challenges you face.

The Sales & Marketing Funnel

By using Salesforce and Pardot systems in addition to our combined marketing and CRM methodology, your customers will be taken through the marketing funnel. We ensure there is specific focus on each stage, right the way from initial brand or product awareness to advocacy. 

As we’ve already discussed, consumers are now looking for personalised retail marketing that matches their needs and wants. Therefore, a the funnel ensures your customers will remain engaged with your retailer organisation throughout their buying lifetime. This will result in them becoming your keen advocates and ultimately doing your marketing for you! 

Salesforce and Pardot will be instrumental in this, in addition to other communications including pay per click adverts, search engine optimisation, and email, content and social media marketing. 

A Solution To Suit Your Business

At M4B we understand that every company is unique. That’s why we offer a bespoke, joined-up strategy of marketing and customer relationship management to ensure you get the most out of it.

We will work in partnership with you to get to know you and your customer, how you work and how your market operates. A marketing consultation will highlight where you’re at now and then we can develop a way forward, tailored specifically to you.

As experts in marketing and CRM, with exceptional results seen by our eCommerce clients, we are best placed to help drive your business where you want it go.

Find out how M4B can help the marketing and CRM for your retail business today – call us on 01253 730463. Or, fill in the form below.

Get In Touch

Contact a member of our team with a brief description of your project using the form below.
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